Terms and Conditions

ARRIVING FOR YOUR TREATMENT

We ask that you always allow enough time for your appointment and arrive 5 minutes prior. Please arrive for your  first appointment at least 15 minutes in advance so that the necessary paperwork can be completed.  As a courtesy to all of our clients we respectfully request that mobile phones not be used inside the treatment rooms or in the reception area.

Our salon environment is one of tranquillity and relaxation. We kindly ask that you walk and talk quietly whilst in the salon. If you arrive late for your appointment, your treatment will still end at the originally scheduled time so that the next client is not delayed. 15 minutes grace will be granted for lateness, otherwise your appointment may have to be re-scheduled.

All children must be accompanied by an adult.

 

Prior to your appointment, we will inform you of any preparation required, such as shaving, make up removal, avoidance of sun exposure etc.

Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

It is the client's responsibility to ensure that he or she provide us with all relevant medical details prior to each treatment. Light Touch Salon will not be liable for any damage that results from the client's failure to disclose such details.

CANCELLATION POLICY

Clients who wish to change, amend or cancel an appointment are kindly requested to provide 24 hours notice. Failure to give the required notice may result in you being charged a cancellation fee the first time this occurs. If you fail to attend any appointment after this, without giving 24 hour’s notice, you will be charged your missed treatment and we will require you to pay for all future treatments in advance if they are still due.

Failure to give 24 hours notice to  cancel or rearrange your appointment will result in the loss of the treatment from your prepaid course of treatments or deposit being redeemed. 

Please note that as a courtesy to all of our clients, a prompt appointment schedule is adhered to, and late appointments may not be honoured

 

.A courtesy text will be given to confirm your appointment    24  hours prior to your appointment. Please ensure to make any changes at this time.

At Light Touch Beauty we pride ourselves  on providing high quality, professional services to our clients.  Our therapy team are all highly trained and experienced and offer a friendly and individual service.

​​​Contact Us

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69 Beckenham Road

Beckenham

Kent

BR3 4PR

@lightthouchltd

TEL : 02086390033

 

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